Work Inquiry
Frequently Asked Questions
Got Questions? We Have Answers
Services
What services does FlatLab offer?
We offer a full range of IT services including Web & UX/UI Design, Web Development, Machine Learning & AI, IT Cyber Security, Cloud Computing, and Data Analytics & Engineering. Each service is tailored to the specific goals and scale of your business.
Do you work with startups and small businesses?
Absolutely. We work with businesses of all sizes — from early-stage startups to established enterprises. Our solutions are scalable and priced to be accessible at every stage of growth.
Can you maintain and support our existing system?
Yes. We offer ongoing maintenance, monitoring, and support packages for existing applications and infrastructure. Whether it's bug fixes, performance tuning, or security patches — we keep your systems running smoothly.
Do you offer custom software development?
Yes. Custom software is at the core of what we do. We build bespoke solutions from the ground up — designed around your workflows, integrated with your existing tools, and built to scale as your business grows.
Pricing
How are your services priced?
Pricing depends on the scope, complexity, and timeline of your project. We offer both fixed-price packages for well-defined projects and flexible retainer models for ongoing work. Visit our Pricing page or request a quote for a custom estimate.
Is there a minimum project size?
We don't enforce a strict minimum, but we work best on projects with clearly defined goals and a realistic timeline. Reach out and we'll let you know honestly if we're the right fit.
Do you offer payment plans?
Yes. For larger projects we typically structure payments as milestones — an initial deposit followed by payments tied to delivery stages. This keeps the engagement transparent and low-risk for both sides.
Process
How does a typical project engagement work?
Every project starts with a discovery call where we understand your goals and requirements. From there we produce a proposal, agree on scope and timeline, then move into design, development, testing, and launch — with regular check-ins throughout.
How long does a project take?
Timelines vary by scope. A simple website can be delivered in 2–4 weeks, while a complex web application or AI integration may take 3–6 months. We'll give you a realistic estimate during the proposal phase.
Will I be able to see progress during the project?
Yes. We believe in full transparency. You'll have access to progress updates, staging environments, and regular milestone reviews. You're always in the loop, not just at the end.
What happens after the project is delivered?
After launch we provide a post-delivery support window (typically 30 days) to address any issues. Beyond that, we offer ongoing maintenance and support plans — so you always have someone in your corner.
Technical
What technologies do you work with?
Our team works across a broad technology stack including React, Vue, Node.js, Python, .NET, AWS, Azure, Docker, and more. We recommend the best-fit stack for your project rather than forcing one size to fit all.
Will I own the source code?
Yes. Upon final payment, full intellectual property and source code ownership transfers to you. We don't retain any licensing rights over custom work built for your project.
Do you handle hosting and deployment?
Yes. We can set up and manage hosting, CI/CD pipelines, cloud infrastructure, and deployments on AWS, Azure, or GCP. We can also deploy to your existing infrastructure if you prefer.
